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Complaints Policy And Procedure

National Personal Injury Claim is committed to treating everyone with respect and professionalism. Our teams are expected to maintain high standards of professional and personal behaviour. National Personal Injury Claim will endeavour to deal with any complaint about a failure to meet those standards promptly, fairly and effectively.

Unfortunately, but rarely mistake do occur. We want our entire trusted client to feel that they are able to make a complaint without fear of feeling intimidated and without worry that your complain will take by us very seriously.

All complaints regardless of their nature will be dealt with and herd according to our complaints procedure.

How to complain

If you have a complaint about our service you can contact us by letter, telephone, email or in person

Managing Director

National Personal Injury Claim

82 High road , London , NW10 2PR

0208 965 9292

info@npic.co.uk

What happen next?

Within five working days of receiving the complaint we will contact you either by phone or in writing to advise we have acknowledged your complaint, providing you with the name of the person dealing with your complaint.

We will then investigate the complaint keeping you regularly updated on the progress we are making.

Within four weeks of receiving the complaint we are committed to offering you a final resolution to your complaint.

What to do if you are not satisfied with our response

If you are still not satisfied with our response to your complaint or your complaint is not resolved within four weeks you may wish to refer your complaint to the Claims Management Regulator or the Financial Ombudsman Service.

Claims Management Regulator

PO BOX 7824

Burton on Trent

Staffordshire

DE14 9DP

0845 4506858

info@claimsregulation.gov.uk

The regulator can then review the handling of the complaint and can give further directions on the further action which may or may not be required.



testimonial

  • “Always very attentive and efficient”

    I had more than one accident and I always look for NPIC to help me.The team is very helpful and they’re always keeping me updated on my case. That’s why whenever I have a problem,I contact them.”
    -Jackson Rodrigues (London, UK)

Testimonial | National Personal Injury Claims

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